Returns & Refund Policy

Last updated: 11 September 2026

Hayman Island Boutique offers a 30-day money back guarantee.

If you are unhappy with your purchase or something is not right, please contact us within 30 days of receiving your order.

Starting a Return

Contact:

info@haymanislandboutique.com

Include your full name, order number, email address used for the purchase, reason for the return and photos where an item is damaged, faulty or incorrect.

Return Approval

Please do not return a product before contacting us.

Returns must first be approved by Hayman Island Boutique.

Once approved, we will provide return instructions and the appropriate return address.

Some returns may need to be sent directly to our fulfilment partner rather than to us.

Return Shipping Costs

For change-of-mind returns, unwanted products or size changes, return shipping costs are normally the customer's responsibility.

We recommend using tracked shipping.

Return Condition

Products should be unworn, unwashed, unused and in their original condition, with tags and packaging where reasonably possible.

Faulty, Damaged or Incorrect Products

If your item arrives faulty, damaged or incorrect, contact us as soon as possible.

Please provide your order number and clear photographs showing the issue.

We will assess the situation and provide an appropriate solution.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

Where goods fail to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or another remedy.

Refunds

Approved refunds are processed to the original payment method after the return has been received and assessed where a return is required.

Your bank or payment provider may require additional time to process the transaction.